FAQs
What does "lifetime access" mean?
What does the 14-Day Money Back Guarantee mean exactly?
I am a teacher, a SEN teacher, or I work with elderly dependant people, and wish to integrate bibliotherapy into my practice. Is it possible thanks to this training?
I don't want to become a bibliotherapist but rather integrate modern bibliotherapy into my daily life. Is it possible thanks to this training?
Shipping
Eco-Friendly Shipping
We take particular care to ensure that our shipments are made in the best possible conditions: Agnès is the sole person in charge of orders, and because she's concerned about the environmental impact of constant car journeys to and from the nearest post office, she has decided to send parcels twice a week.
Orders are therefore processed on Monday after 2pm, and on Thursday after 2pm (CET time).
Thus, parcels will be dispatched:
- on Tuesday morning for orders placed up to Monday before 2pm CET time,
- on Friday morning for orders placed up to Thursday before 2pm CET time.
If offered, custom teas take time, expect processing and shipping to be 10-12 business days.
Contact us for any shipping questions: support@agnesmaelstrom.com
Order Tracking
Use this to answer some common questions you hear from your customers. You could discuss product details, size fit, shipping policies, or anything you think would help merchants make an informed decision about your products. This section will appear across all products.
Get in Touch
Use this to answer some common questions you hear from your customers. You could discuss product details, size fit, shipping policies, or anything you think would help merchants make an informed decision about your products. This section will appear across all products.