WANNA GET IN TOUCH?
No need to reach out to the beyond!
For any information regarding your order, or a question or comment about our products or services, please complete the form below, and we'll get back to you as soon as possible.
You are also invited to consult the FAQs at the bottom of the page.
Shipping & Returns
How much is shipping?
We offer free shipping on all US orders, and a flat rate of $10 for all international orders.
What is your return policy?
We accept returns within 30 days of the purchase date.
Discount
Can I use more than one discount code?
Only one discount code can be used per order and cannot be combined with other promotions.
Contact
Still have questions? We're happy to help!
Please email us at support@agnesmaelstrom.com and we will get back to you within as soon as possible.
How do I get in touch with Agnès Maelström's management team directly?
To reach out to Agnès' management team directly, please shoot us an email at management@agnesmaelstrom.com and we'll get back to you as soon as possible!
Please note this email is for booking, collaboration or business Inquiries ONLY.
All other requests (order, info, comment,...) will be automatically forwarded to support@agnesmaelstrom.com
I contacted you several days ago. Why haven't I heard back yet?
While Agnès' artistic and online career is managed by a team, everything else rests on her frail shoulders: designing new recipes, assembling the various teas, developing new fragrances, making the candles, packaging the parcels, dispatching, emailing, blogging, managing her social media, shooting for her YouTube channel...
Oh, plus writing her next novel, when she has a bit of time left!
And all this while pregnant?!
Rest assured that Agnès is doing her utmost to be on top of things, and will get back to you as quickly as possible.
If you don't receive a reply within a week, feel free to send her another message via the contact form: she'll do her best to make it up to you!
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“Use this text to showcase a review from one of your customers. A great review is honest and speaks to the concerns of your customers.
”
“Use this text to showcase a review from one of your customers. A great review is honest and speaks to the concerns of your customers.
”